Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

Session Replays Not Loading

Resolved - Resolved: Session Replays Fully Restored
We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected.

Thank you for your patience and understanding while we worked to resolve this.
Jul 18, 12:10 PDT

Monitoring - The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.
Jul 18, 11:58 PDT

Identified - Update: Fix for Session Replays Underway
We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.
Jul 18, 10:28 PDT

Investigating - We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.
Jul 18, 10:11 PDT

Jul 17, 2025

Temporary Data Latency US - Resolved

Resolved - This incident has been resolved.
Jul 17, 14:28 PDT

Update - We are continuing to investigate this issue.
Jul 17, 13:39 PDT

Update - We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.
Jul 17, 11:25 PDT

Update - We continue to investigate this issue. Will post an update again within the hour
Jul 17, 09:54 PDT

Investigating - We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Jul 17, 08:55 PDT

Jul 16, 2025

User property data delayed in Heap app (US customers only)

Resolved - Latency has recovered to normal levels.
Jul 16, 16:00 PDT

Update - Latency continues to recover and we are monitoring.
Jul 16, 14:43 PDT

Monitoring - User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Jul 16, 13:37 PDT

Jul 15, 2025

No incidents reported.

Jul 14, 2025

Heap Data Collection Incident

Resolved - The data has been reloaded and this incident is resolved.
Jul 14, 15:13 PDT

Update - The data reload is in progress. We will post an update when it is complete.
Jul 11, 10:12 PDT

Update - The data reload is in progress. We will post an update when it is complete.
Jul 11, 10:09 PDT

Monitoring - We have identified and mitigated this issue. Data ingestion has been fully restored.
The data not ingested during this incident will be reloaded and we will post an update when this reload is complete.
Jul 9, 18:07 PDT

Update - We are continuing to investigate this issue.
Jul 9, 17:49 PDT

Investigating - We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.
Jul 9, 17:32 PDT

Some users unable to login

Resolved - This has been resolved
Jul 14, 11:26 PDT

Investigating - We are currently investigating this issue.
Jul 14, 11:18 PDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.